Grievance Redressal Policy

1. Statutory Framework

In accordance with the Information Technology Act, 2000 and Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Quarkova (https://quarkova.com) has appointed a designated Grievance Officer to address user complaints, privacy concerns, copyright disputes, and service grievances.

2. Designated Grievance Officer Details

3. Procedure for Filing a Grievance

To enable prompt resolution, any user or authority submitting a grievance must provide:

• Full legal name, contact address, and phone number/email of the complainant.
• Clear description of the nature of the grievance (e.g., copyright violation, privacy issue, payment dispute, user content removal).
• Exact Web URL(s) or order references associated with the complaint.
• Supporting evidence, documents, or legal proofs.

4. Resolution Timelines & SLAs